DLE/legal-en/service-terms.md

# Digital Legal Entity Purchase and Service Terms

## 1. Licensing Model

### 1.1. Basic Principles

- **📜 License Type**: Single type - **Perpetual License**
- **⏳ Term**: Lifetime (no time limit)
- **💰 Price**: Depends on **number of tokens** in the license (see section 2)
- **🔄 Updates**: FREE for 5 years for license token holders
- **🚫 Cancellation**: License cannot be canceled by the company
- **⚖️ Service Terms**: Same for all licenses (difference only in number of votes)

### 1.2. Connection: Tokens ↔ Licenses

Each Digital Legal Entity license is linked to a **blockchain governance token**.

#### 📊 Token and Rights Ratio

| Parameter | For 1 token | For 10 tokens |
|----------|-----------|--------------|
| **Number of licenses** | 1 | 1 |
| **Types of activity** | 1 | 1 |
| **Votes in voting** | 1 | 10 |
| **Service terms** | Same | Same |
| **Influence on development** | 1 vote | 10 votes |

#### 🗳️ Community Voting

- **Vote = 1 token** (regardless of number of tokens per owner)
- Voting occurs on **blockchain** (governance smart contract)
- Tokens give voting rights for **new features and development priorities**
- **Democracy**: Decisions are made by majority vote (51%+)

### 1.3. Type of Activity and Usage

- Each license is tied to **one type of activity/business**
- Owner can redefine the type of activity, but can only maintain one at a time
- For multiple types of activity, separate licenses and tokens are needed

---

## 2. License Types

### 2.1. License with 1 Token

- **💰 License price**: **$1,000 USDT** (one-time, perpetual, excluding taxes)
- **🪙 Number of tokens**: **1 token** = **1 vote** in voting
- **🗳️ Development influence**: Basic (1 vote for new features)

### 2.2. License with 10 Tokens

- **💰 License price**: **$10,000 USDT** (one-time, perpetual, excluding taxes)
- **🪙 Number of tokens**: **10 tokens** = **10 votes** in voting
- **🗳️ Development influence**: Enhanced (10 votes for new features)

### 2.3. Service Terms (same for all licenses)

**📧 All license token holders receive (within 5 years from on-chain transfer date):**

- ✅ All web application updates (free, 5 years)
- ✅ Access to documentation and knowledge base
- ✅ Technical support through the application: https://hb3-accelerator.com/
- ✅ Response time: according to problem priority (see section 6.3)
- ✅ 🤖 **24/7 AI Assistant** - built-in assistant for consultations
- ✅ All integrations and deployment capabilities
- ✅ Participation in voting for new features (by number of tokens)
- ✅ Early access to beta features (if desired)
- ✅ 99% uptime SLA guarantee
- ✅ 🎓 **Online training and implementation sessions**:
  - Group online sessions (quarterly - 4 times per year)
  - Individual online sessions (on request)
  - Application setup training
  - Business integration strategies
  - ROI maximization consultations
  - Access to library of all session recordings

**⚖️ The only difference between licenses:**
- Number of governance tokens (1 vs 10)
- Number of votes in voting (1 vs 10)
- Influence on prioritization of new feature development

---

## 3. Voting System and Product Development

### 3.1. How Voting Works

1. **Feature proposal**: Community proposes new features
2. **Blockchain registration**: Voting is created in smart contract
3. **Token holder voting**: Each token = 1 vote
4. **Implementation**: If 51%+ tokens vote - feature goes into development

### 3.2. Voting Frequency

- **Voting window**: Open continuously (asynchronous voting)
- **Quarterly analysis**: Each quarter votes are summed, decisions analyzed
- **Prioritization**: Development follows priority (number of votes)

### 3.3. "Non-compliance Complaint" Mechanism

⚠️ **Refund mechanism (see section 4.2)**

### 3.4. 🌐 Web Application for Voting

**Address**: https://hb3-accelerator.com/

Token holders can:
- 📋 Create proposals for new features and prioritization
- 🗳️ Vote for or against proposals
- 📊 View voting results
- 📈 Track development status of approved features
- ⏱️ See history of all blockchain votes

**Requirements:**
- Wallet connection with tokens (MetaMask, WalletConnect, etc.)
- Your number of tokens = number of votes

---

## 4. Refunds and Guarantees

### 4.1. General Terms

- **🔒 Principle**: License is perpetual - no refund (except exceptional cases)
- **📋 Exception**: Special refund program (see section 4.2)

### 4.2. 70% Refund Program

**Refund Conditions:**

You can request a refund of **70% of the license cost** within **5 years** from purchase date, if:

1. ✋ **Complaint threshold**: Accumulated more than **51% negative votes**
2. 📋 **Reason**: Complaints concern **lack of update releases**
3. 🗳️ **Voting**: Complaints were **accepted through token holder voting mechanism on blockchain**
4. ⏱️ **Deadline**: Request submitted within **5 years** from licensing date

**Refund Process:**

1. Request submitted to hb3-accelerator.com with blockchain proof attached
2. Condition confirmation on smart contract (51%+ votes for refund)
3. Refund of **70% of purchase amount** within 30 days

**Example:**
- License with 10 tokens purchased for $10,000 USDT
- Refund: $10,000 × 70% = $7,000 USDT
- Valid until: 5 years from purchase date

### 4.3. Liability Limitations

✅ **What is guaranteed:**
- License is perpetual (usage right not limited by term)
- Updates and basic maintenance provided free for 5 years
- Basic functionality remains available
- Ability to vote for product development

❌ **NOT guaranteed:**
- Specific new features (depends on voting)
- Specific release schedule (depends on votes)
- Support when modifying source code
- Performance when exceeding limits

### 4.4. What the Author is NOT Liable For

❌ **Author is exempt from liability for:**

- **Lost profits** - income losses due to application failures
- **Indirect damages** - secondary consequences of use
- **Data loss** - user is responsible for backups
- **Business interruption** - downtime and service disruptions
- **Reputation loss** - reputational damage to business
- **Special damages** - fines, penalties, sanctions, punitive payments
- **Educational use** - without permission
- **Use in accordance with terms** - if terms are violated

### 4.5. Maximum Liability

- **Liability limit**: Size of paid license (no more)
- **Example**: If license cost $1,000 USDT, maximum refund $1,000 USDT
- **Direct damages**: Only for direct contract violation
- **Exceptions**: Indirect, special, or punitive damages not covered

### 4.6. User Responsibility

✅ **User is responsible for:**
- Backing up own data (weekly minimum)
- Use in accordance with license terms
- Protecting wallet private keys and access
- Compliance with all applicable laws and regulations
- Updating application within reasonable timeframes
- Checking compatibility with environment before updating

---

## 5. Updates and Maintenance

### 5.1. Free Updates and Basic Maintenance (5 years)

🎁 **Updates and basic maintenance are FREE for 5 years for license token holders (from on-chain token transfer date):**
- Bug fixes
- Performance improvements
- New features (approved by voting)
- Security updates

**Frequency:**
- Security Patches: Immediately (upon discovery)
- Regular Updates: Weekly (on Wednesdays) within 5-year period
- Major Features: Based on voting results

### 5.2. 📥 Update Download Platform

**Address**: https://hb3-accelerator.com/

All license holders can:
- ✅ Download all released application versions
- 📝 Read detailed release notes
- 📅 View scheduled update calendar
- 🔄 Receive automatic notifications about new versions
- 📚 Study migration documentation between versions
- 🪵 See change logs

**Access Requirements:**
- Wallet connection with license token on address
- License token must be on address at time of update request

## 6. Technical Support

### 6.1. Unified Support Portal

**All types of support available ONLY through the application:**

🌐 **https://hb3-accelerator.com/**

- 📝 Creating and tracking support tickets
- 💬 Direct chat with support team
- 📊 History of all requests
- 📅 Response time tracking

### 6.2. Available Support Channels

**All license holders have access to:**

| Function | Availability |
|--------|-------------|
| 🌐 Support portal | ✅ All licenses |
| 💬 Chat with support team | ✅ All licenses |
| 🤖 24/7 AI assistant | ✅ All licenses |
| 🎓 Online training sessions | ✅ Group + individual (all licenses) |
| 📚 Recording library | ✅ All licenses |
| 📧 Email support | ✅ All licenses |

### 6.3. Problem Classification and SLA

**Response time depends on problem priority, not license type:**

| Priority | Description | SLA (first response time) |
|-----------|---------|-----|
| 🔴 Critical | Service completely unavailable | 4 hours |
| 🟠 High | Loss of main function | 8 hours |
| 🟡 Medium | Performance degradation | 24 hours |
| 🟢 Low | Questions, documentation | 48 hours |

### 6.4. Support Request Process

1. Log into application: https://hb3-accelerator.com/
2. Go to "Proposals" section
3. Create new ticket with problem description
4. Indicate priority (system automatically classifies)
5. Attach logs, screenshots, and reproduction steps
6. Receive ticket number for tracking
7. Wait for response according to SLA (by problem priority)

### 6.5. 🎓 Online Training and Implementation Sessions

**All license holders** (regardless of type) receive access to **online training sessions**, where experts help maximize the effective use of Digital Legal Entity.

#### Group Online Sessions

**📅 Frequency**: Quarterly (4 times per year)

**📚 Training Topics:**
- 🔧 **Application Setup** - step-by-step guide for initial configuration
- 🏢 **Business Integration** - how to integrate DLE into existing business processes
- 💰 **ROI Maximization** - best practices for using features
- 📊 **Analytics and Reporting** - how to use data for decision-making
- 🔐 **Security and Compliance** - security setup and regulatory compliance
- 🗳️ **Voting and Governance** - how to effectively use your tokens

**⏱️ Format:**
- Duration: 1-2 hours
- Webinar with presentation and demonstration
- Q&A session at end (30-40 minutes)
- Recording available after session

**👥 Participation Format:**
- Online meetings
- Chat for questions during session
- Ability to ask questions in advance

#### Individual Online Sessions

**Available for all licenses**

**📅 Frequency**: (on request)

**🎯 Personalized Topics:**
- 🏗️ **Individual Architecture** - setup for your business specifics
- 📈 **Integration Strategy** - step-by-step DLE integration plan
- 💡 **ROI Optimization** - how to get maximum return on investment
- 🔄 **Data Migration** - transfer from existing systems
- 🛠️ **Customization and Integrations** - setup for your requirements
- 📊 **Efficiency Analysis** - metrics and improvements overview
- 🗳️ **Voting Strategy** - how to use your tokens to influence development

**⏱️ Format:**
- Duration: 1-2 hours (as needed)
- Individual video meeting
- Personal expert familiar with your case
- Session recording for your team
- Materials and documentation after session
- Ability to invite your team (up to 10 people)

#### Registration for Online Sessions

**How to register:**
1. Log into application: https://hb3-accelerator.com/
2. Go to group
3. Select available session from calendar (group or individual)
4. Click "Register" and receive connection link

#### Recording Library

All past online sessions are available in the library for all license holders:

**📚 Address**: https://hb3-accelerator.com/

- 🎥 Video recordings of all group sessions
- 📄 Presentations and materials
- 💬 Q&A session transcripts
- 🔍 Search by topics and keywords
- 📥 Download materials for offline viewing

---

## 7. Terms of Use

### 7.1. Permissible Use

✅ **Permitted:**
- Use for managing own business
- Deployment on own infrastructure
- Use of selected type of activity (1 type per license)
- Data backup
- Local configuration modification
- Voting for new feature development
- License transfer to heirs (for perpetual license)

❌ **Prohibited:**
- Resale or sublicensing
- Use of more than one type of activity with one license
- Reverse engineering and source code modification
- Removal of copyright and license notices
- Shared use between independent organizations
- Educational use without permission
- SaaS deployment based on application
---

## 8. Security and Privacy

### 8.1. Data Encryption

- **TLS 1.3**: For all connections
- **AES-256**: For critical data in storage
- **Key Management**: User controls encryption keys

### 8.2. Standards Compliance

- **GDPR**: Compliance (with DPA)
- **SOC 2 Type II**: Certification obtained
- **ISO 27001**: Planned
---

## 9. License Management Smart Contract

### 9.1. Management System Architecture

DLE uses a **smart contract** on blockchain for license management and voting:

- **ERC20 tokens**: Each license is represented by governance tokens (1 or 10)
- **ERC20Votes**: Built-in voting system through smart contract
- **ERC20Permit**: Signatures for token transfers without gas fees (meta-transactions)
- **Multi-chain architecture**: Support for voting and execution in multiple networks simultaneously

### 9.2. Proposal and Voting System

**Creating a proposal:**
- Only token holders (licenses) can create proposals
- Description: Text of proposal for new feature
- Voting duration: From 1 hour to 30 days
- Target networks: Can be executed in one or multiple networks simultaneously

**Voting Process:**
1. Proposal is created and receives unique ID
2. Token holders vote "For" or "Against"
3. Each token = 1 vote (regardless of holder)
4. Quorum is checked at deadline or when 51%+ is reached

**Proposal Execution:**
- If "For" > "Against" AND quorum reached → proposal accepted
- Execution can be through:
  - Direct call (in voting chain)
  - Through signatures (in other networks)


### 9.3. Security and Limitations

✅ **Reentrancy Protection** - ReentrancyGuard in all critical operations  
✅ **Direct Transfer Blocking** - tokens transferred only through governance  
✅ **Vote Snapshots** - past values used to protect against flash-loans  
✅ **EIP-712 Signatures** - support for contract wallets and meta-transactions  
✅ **Operation Validation** - all parameters checked before execution

### 9.4. License Transfer

- License = governance tokens tied to wallet address
- Transfer: Simply transfer tokens to new address (possible through governance)
- Rights: New owner automatically receives voting rights

---

## 10. Contact Information and Support

### 📞 Support Service

🌐 **ONLY through application**: https://hb3-accelerator.com/
- **GitHub**: https://github.com/VC-HB3-Accelerator/DLE

### ⚖️ Legal Information
- **Legal Status**: Proprietary Software (see [LICENSE](../LICENSE))
- **Full Documentation**: [legal-en/README.md](README.md)

---

## 11. Terms Change Policy

### 11.1. Changes for New Licenses

- We may change service terms **for new purchases**
- Notification: 60 days before taking effect
- Application: Only for new licenses purchased after change date

### 11.2. Protection of Existing Licenses

- **Guarantee**: Your license terms **DO NOT change** after purchase
- **Fixed Rights**: Remain forever with current terms
- **Backward Compatibility**: Old terms are supported
---

**© 2024-2025 Tarabanov Alexander Viktorovich. All rights reserved.**

**Last update**: October 2025

### 🔐 Blockchain Note

This license management model uses blockchain to ensure **transparency**, **democracy**, and **immutability** of the product development voting process. All token holders have equal votes and control over the future development of Digital Legal Entity.

## 5. Pricing and Payment Terms

### 5.1. Payment Methods

- 💵 **Cryptocurrency (USDT)**: Directly to addresses of authorized partner companies
- 💳 **Local Currency Transfer**: Equivalent in buyer's country local currency
- 🏦 **Bank Transfer**: Through authorized dealers
- 💳 **Credit Cards**: Through partner payment systems

### 5.2. Prices and Taxes

#### ⚠️ IMPORTANT: All prices are EXCLUDING TAXES

**Prices in USDT:**
- **License with 1 token**: $1,000 USDT (excluding taxes)
- **License with 10 tokens**: $10,000 USDT (excluding taxes)

**Equivalent in other currencies (examples, depends on exchange rate):**
- EUR: €899 (1 token) or €8,991 (10 tokens)
- RUB: ₽99,000 (1 token) or ₽990,000 (10 tokens)
- Other currencies at current exchange rate at time of payment

#### Taxes - Buyer's Responsibility

Buyer is independently responsible for paying all applicable taxes:
- **VAT** - in EU countries and others (usually 15-25%)
- **Sales Tax** - in USA and other countries
- **Income Tax** - depends on tax status
- **Customs Duties** - when importing to certain countries
- **Any other taxes** - depending on local jurisdiction

**Tax rate is determined by:**
- Buyer's jurisdiction (country, city, region)
- Tax status (individual, sole proprietor, LLC, JSC, etc.)
- International trade specifics

#### 💸 Payment Fees - FULLY ON BUYER

All fees for transfers, conversion, and payment processing are borne by the **BUYER**:

**🌍 Currency Conversion Fees:**
- Bank/payment system commission: 1-5% of amount
- Inter-market spread commission (rate): +1-2% above market
- Hidden conversion fees: often 2-3%

**🏦 Bank Transfer Fees:**
- **SWIFT transfers** (international): $10-50+ per transaction
- **SEPA transfers** (within EU): €0-3 or free
- **Other systems** (Wise, Payoneer): 1-2.5% + fixed fee
- **Recipient side commission**: additional $0-50 (may be)

**⛓️ Blockchain Fees (cryptocurrency - USDT):**
- **Gas fees (network commission)**:
  - Ethereum: $1-50+ depending on load
  - Polygon: $0.01-1
  - BSC: $0.10-5
  - Other networks: varies
- **Wallet commission**: 0-2% (if payment provider used)
- **Exchange/platform commission**: 1-3% for fiat to USDT exchange

**💳 Payment System Fees (credit cards):**
- **Processing commission**: 2-5% of amount
- **Currency conversion commission**: 1-3% (if payment in other currency)
- **Issuing bank commission**: 0-2% (rare, but may be)
- **Dynamic Currency Conversion (DCC) commission**: 2-4% (if available)

**Real Examples of Total Costs:**

| Option | Stated Price | Fees | Total to Pay |
|---------|-----------------|----------|-----------------|
| USDT directly | $1,000 | $15-80 (gas + fees) | $1,015-1,080 |
| SWIFT transfer USD | $1,000 | $25-80 (bank fees) | $1,025-1,080 |
| Card in EUR | €899 | €30-45 (conversion + fees) | €929-944 |
| Crypto exchange | $1,000 | $30-150 (all fees) | $1,030-1,150 |

**💡 Tip:** Choose payment method with minimum fees!

**⚠️ Total Amount = License Price + Taxes + All Transfer and Conversion Fees**

### 5.3. Authorized Sellers and Dealers

#### Official Sales Terms

Licenses may be sold **ONLY through companies** that have **official written permission from the author**:

**Requirements for authorized seller:**
- ✅ Legal entity (LLC, JSC, sole proprietor, corporation, etc.)
- ✅ Signed contract/agreement for dealership with author
- ✅ Inclusion in official list at https://hb3-accelerator.com/
- ✅ Compliance with all licensing terms
- ✅ Record keeping of all sales
- ✅ Timely transfer of funds to author

**Payment Structure Through Dealer:**
- 💰 Buyer pays → Authorized seller
- 🤝 Seller receives commission (% determined by contract)
- 📤 Remainder transferred to author within established terms
- 📋 All payments documented officially and tracked

#### Official Seller for Clients from Russian Federation

For clients from the Russian Federation, the official seller of licenses is **Limited Liability Company "ERAITI" (LLC "ERAITI")** with the following details:
- **OGRN:** 1222600014383
- **INN:** 2636220809
- **Address:** 355007, Stavropol Territory, Stavropol, Burmistrova St., 65B, room 2
- **Contacts:** 18900@эрайти.рф, +7 (968) 269-92-64

LLC "ERAITI" has official rights to sell and support Digital Legal Entity licenses in the Russian Federation.

#### Direct Purchase from Author

Can be purchased directly from author without intermediaries:

- 📧 **Email**: info@hb3-accelerator.com
- 🌐 **Website**: https://hb3-accelerator.com
- 🐙 **GitHub**: https://github.com/VC-HB3-Accelerator


### 5.4. Payment Process and Confirmation

1. **Seller Selection**: Authorized dealer or directly from author
2. **Price Agreement**: In USDT or equivalent local currency
3. **Receiving Details**: From seller or author
4. **Sending Payment**: Cryptocurrency, bank transfer, or other method
5. **Confirmation**: Receiving payment number and payment document
6. **License Activation**: Receiving NFT token or portal access

### 5.5. Refund and Claims

- **Claim Period**: 30 days from payment date
- **Process**: Contact seller or author with payment confirmation
- **Refund**: Maximum 70% of amount in accordance with refund program
- **Refund Reasons**: 
  - Calculation error
  - Double payment
  - Other justified reasons

---

## 📚 Additional Documentation

### Explore DLE Capabilities
- 🤖 **[AI Assistant](../docs-en/ai-assistant.md)** - second pilot for team, frees time for strategy
- 💼 **[Blockchain for Business](../docs-en/blockchain-for-business.md)** - asset tokenization and business solutions
- 🛡️ **[DLE Security](../docs-en/security.md)** - multi-level protection for your business

### Technical Documentation
- 🔗 **[Blockchain Technical Documentation](../docs-en/blockchain-integration-technical.md)** - for developers
- 🔧 **[Installation Instructions](../docs-en/setup-instruction.md)** - step-by-step setup
- 📝 **[Application Description](../docs-en/application-description.md)** - functionality overview
- 📋 **[FAQ](../docs-en/FAQ.md)** - frequently asked questions

### Contacts and Support
- 📧 **Email**: info@hb3-accelerator.com
- 🌐 **Website**: https://hb3-accelerator.com
- 💬 **Support Chat**: https://hb3-accelerator.com/
- 🐙 **GitHub**: https://github.com/VC-HB3-Accelerator